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Insights From CNP

How Much Time is IT Spending on Telephone System Maintenance?


Phone maintenance is costly, and in more ways than one. Not only do you have to consider the costs of replacing wiring, handsets, and even infrastructure hardware, but you also have to take into account all the time it takes for IT specialists to diagnose, then resolve the issue. So what is the cost, obvious and hidden, of keeping your phone system up and running?

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5 Ways to Calculate the ROI of Unified Communications


You may have heard about how unified communications can save your business money on phone systems, collaboration apps, and more, but how do you make the case for your business? Calculating the ROI of unified communications can be difficult, as almost all UC solutions are unique and tailored to your company. But with a few tips, it’s easy to see for yourself how unified communications is just good for business:

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10 Unified Communications Terms You Should Know


Unified communications (UC) platforms for businesses have been gaining momentum since the 1990s, and as a relatively young technology, the jargon that providers use to talk about them can be difficult to understand. For such an intuitive and user-friendly tech, all the terms and abbreviations are sometimes a little overwhelming. In this blog, we’ll help you sort out the alphabet soup.

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Can the Right Phone System Improve Customer Retention?


For businesses, customer retention should be a no-brainer. Existing customers are your target market in the real world; they’re proven to be interested in your company and what you do. And when more than 70% of customers have ended their relationship with a company due to poor customer service, the importance of customer service cannot be overstated. First stop on the road to improvement: your phone system.

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Which Stakeholders Should Weigh In on Communications Strategy


As any businessperson knows, it’s not enough for a business to have the best concepts, products, or services. Without the ability to communicate, collaborate, and advertise, even the most innovative idea will never take off. And in a climate of rapid technological advancement, staying on top of communications technology can be difficult. In business, a clear, specific communications technology strategy is key to effective exchange of information and data, and as paradoxical as it sounds, good communication can only arise from good communication. When forming a communications technology strategy, getting input from key stakeholders can help your company reach its goals more effectively. But who should weigh in?

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