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Insights From CNP

Mobile-First Flexibility: The Mitel MiVoice 6900


There’s a lot to like about the Mitel MiVoice 6900 IP phone series.  If you operate like many of us do, you’re more mobile in your day-to-day operations. Not only is it an IP phone which offers a number of features and benefits all on its own, but having the flexibility to integrate both the desk phone and the mobile phone gives communications with customers and colleagues a boost -- without skipping a beat.

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5 Metrics Every Call Center Manager Should Know


Regardless of the size of your organization, gathering call center data is critical to the success of your business.  Call center managers often struggle to get the data out of their system because it’s either too time consuming to gather or they’re not really sure how to extract it. 

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Protecting the Security of your Data


What is ransomware?
You’ve probably heard the term, but if you’re lucky, you’ve probably never had to look it straight in the eye. 

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3 Reasons Why Unified Communications Builds Stronger Work Teams


Working in teams can be a complicated task without the right tools.  Today’s workforce is very different compared to a decade ago when most members of a project team were in the same location.  Today we have multiple locations, open work spaces, home offices and those who spend most of their time in the field. 

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Complete Care: Managed Services Made Easy


We recently enhanced our managed services offering to one that is going to change the way you think about managed services. Not only is it designed to reduce the burden on your IT staff, but it also brings greater security and improved productivity to the organization. 

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