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Insights From CNP

Developing a Strategy for Threat Detection


Our partner, Sophos, recently launched a tool they call Intercept X.  Intercept X creates a complete threat picture - - with a set of comprehensive data that enables you to respond in an effective, timely way based on given alerts.  It helps users make sense of their data, and with this visibility it makes future threat prevention simpler.

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Cloud Managed IT for Modern Organizations


Today’s networks are massive, with the need to extend more information to more locations within an organization every day.  The technology of these networks is intricate as well, with the Internet expanding capabilities that require even more resource to make it reliable, and security to keep it safe.

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Mobile-First Flexibility: The Mitel MiVoice 6900


There’s a lot to like about the Mitel MiVoice 6900 IP phone series.  If you operate like many of us do, you’re more mobile in your day-to-day operations. Not only is it an IP phone which offers a number of features and benefits all on its own, but having the flexibility to integrate both the desk phone and the mobile phone gives communications with customers and colleagues a boost -- without skipping a beat.

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5 Metrics Every Call Center Manager Should Know


Regardless of the size of your organization, gathering call center data is critical to the success of your business.  Call center managers often struggle to get the data out of their system because it’s either too time consuming to gather or they’re not really sure how to extract it. 

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Protecting the Security of your Data


What is ransomware?
You’ve probably heard the term, but if you’re lucky, you’ve probably never had to look it straight in the eye. 

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