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Insights From CNP

Making the Move from ECC to MiContact Center Business


 

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Windows End-of-Support Deadlines You Should Know


Unified Communications & Team Collaboration

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3 Tips to Ensure Success with UC & Collaboration Tools


Unified Communications & Team Collaboration

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Understanding Mitel Bundles


Whether or not you are a former ShoreTel user, you can appreciate having choices.  When it comes to technology, and your phone system more specifically, having the right functionality and the flexibility to choose is what perceived value is all about.  That’s why Mitel offers a variety of bundled licenses when you choose to purchase a MiCloud Connect phone system.  In this blog, we’ll review each of the six “profiles” (bundled licenses) Mitel offers and identify the type of environment and user requirements where each is best suited.

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The Importance of a Disaster Recovery Plan


Why is a disaster recovery plan important?
You might be surprised to know that sources have cited that nearly 75% of small businesses do not have a disaster recovery plan in place.  Why?  Most don’t believe they are at risk or feel their data is not attractive to cyber criminals.  The problem is we’re not just talking about hurricanes and flooding.  Sure, a fire could strike, or worse – a terrorist attack – but it’s far more likely that an infected email, a hardware failure or even human error could bring the house down first.  In fact, according to analyst group Dynamic Technologies, hardware failures cause 45% of total unplanned downtime. Followed by the loss of power (35%), software failure (34%), data corruption (24%), external security breaches (23%), and accidental user error (20%) (source: uswired.com).  And although the data may not be worth much on the black market, it’s worth a lot to business owners, which is where ransom attacks come into play.

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