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Insights From CNP

Securing Your Company Communications


Data security is a hot-button issue, and companies are rushing to find security solutions to minimize risk of an attack or breach. But while equipping offices and computers with security software is a key aspect of a strong security policy, human error is the much larger liability. In this post, we’ll go over three areas to focus on in your company in order to ensure your communications are secure.


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Developing an Effective In-House Technology Training Program


Being technology-literate is practically a requirement in many of today’s fields. As a result, companies are exploring different ways to educate their employees about the technologies that they need in their lines of work. Whether you’re installing new telephone systems, onboarding new employees, or updating your company on new security solutions and policies, an in-house technology training program may be the right choice. But how do you begin?

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How to Make the Most of Business CTI


While it seems that social media and messaging is taking over communication both in our personal and professional lives, phones remain important in the business world as points of customer contact. A study of customer experience with contact channels found that phone still reigns as the most effective channel for resolving issues. But just because it’s no instant messaging app doesn’t mean your business phone system should be stuck in the past: computer telephony integration, or CTI, can help improve your phone communications.

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What Do You Need From a Virtual Receptionist?


In today’s world, interactive voice response (IVR) systems are practically inescapable. Every time someone calls a customer service line, they are greeted not by a person at a desk, but by a virtual receptionist listing off the familiar prompts: “For English, press one; para Español, oprima dos.”

But if not to annoy callers, what is the purpose of an IVR?

A well-designed IVR can make your business more efficient, and here’s how:

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