Insights From CNP

What Do You Need From a Virtual Receptionist?

In today’s world, interactive voice response (IVR) systems are practically inescapable. Every time someone calls a customer service line, they are greeted not by a person at a desk, but by a virtual receptionist listing off the familiar prompts: “For English, press one; para Español, oprima dos.”

But if not to annoy callers, what is the purpose of an IVR?

A well-designed IVR can make your business more efficient, and here’s how:

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Cyberattack Trends and Security Solutions in 2018

This past year has been a crazy time for cybersecurity and internet-based crime. Every week there seemed to be a new headline of a high-profile security breach or malware attack. And while we’ve pretty much made it through the year, 2018 is sure to be filled with many of the same challenges, as well as a few new ones. Here are some cybercrime trends to watch for, as well as a few security solutions that will become even more critical as time goes on.

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3 Ways IP Telephony Translates into Cost Savings

By now, it’s no secret that IP telephony saves money over traditional PBX phone systems. Its potential as a cost saving and revenue earning solution for businesses is one of the most advertised features of VoIP. But simply saying that it can save your business money is one thing; explaining how is another. Here are three provable ways that switching to hosted IP telephony saves money:

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How Secure is the Cloud?

Although most businesses in the US are using the cloud to some extent for business data, applications, or processes, there’s still a lot of fear around security. Without direct control of where your data is located, how can you know that it’s safe? In reality, most paranoia about the cloud is just that. The cloud is more secure than ever and could even be safer than traditional data storage solutions.

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How Much Time is IT Spending on Telephone System Maintenance?

Phone maintenance is costly, and in more ways than one. Not only do you have to consider the costs of replacing wiring, handsets, and even infrastructure hardware, but you also have to take into account all the time it takes for IT specialists to diagnose, then resolve the issue. So what is the cost, obvious and hidden, of keeping your phone system up and running?

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