Insights From CNP

2017 Trends in Communications Technology

By now it’s a cliche to even talk about how fast technology changes, getting smaller, faster, and more integral to our lives on a daily basis. 

The speed of change is enough to make anyone give up on trying to keep up with trends and the ‘latest and greatest.

But as a busy professional, looking at trends in communication technology can give you a better idea of where things are going and where you should invest your time and energy to have the maximum impact on your company

Following are just a few of the trends we’re tracking in 2017 in the world of communications technology.

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3 Reasons You Need a Cloud Communications Strategy

If you’re reading this, there’s a good chance that your company is leveraging cloud technology in one way or another. Whether you’re using Google apps to run your email, have a hosted VoIP solution already installed, or use secure cloud storage for sensitive documents, you’re already using the widely adopted technology.

You may be thinking that because you already use the cloud, it’s too late to develop and implement a cloud strategy, but that’s not the case. If you don’t have a cloud strategy now, here are three reasons why you should consider creating one. 

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Hosted VoIP & Maintenance Savings

 It seems like everywhere you turn there’s one more bill to pay that’s chalked up to “the cost of doing business.” These costs seem to stack up more quickly as your business grows. 

One business cost that can be hard to plan for is business system maintenance. Your phone systems, your computers, your video conferencing setup -- even the most cutting edge technology will eventually slow down, break, or need updates. And you can bet those costs add up, whether you pay a maintenance contractor or need your IT team to drop everything and make the fix.

A hosted VoIP solution is one way that you can save on these types of maintenance costs. Keep reading to learn more.

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What is a Cloud Contact Center?

Caring for your customers should be a top concern for every business owner. Without customers, you would have no business. 

Still, customer service is a place where many companies fall short because they are unwilling to invest in the technology and tools that will truly improve their customer experience.

If you think your service is not up to snuff, it may be time to take a look at your contact center and find a new solution that really works.

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