Chances are you’ve been juggling a lot in your business these days. In addition to staffing, COVID safety protocols and a largely remote workforce, streamlining communications and maintaining an expected level of support for your customers is something that cannot be overlooked.
From an efficiency standpoint, you already understand the benefits of a cloud-based voice and collaboration solution, particularly when it comes to providing your mobile employees the flexibility to work from home or on the road without compromising the tools they need to be successful. The problem is getting the project off the ground smoothly when most cloud providers don’t offer added resources.
Being Competitive in Today’s Landscape
In the past, companies have struggled with only a limited number of tools to communicate with customers, colleagues and suppliers. Today, we have any number of communication and collaboration tools that help us stay on track, keep customers engaged and allow employees the flexibility they need to be productive in a world of unknowns.
From smartphones and email to texting, messaging, and screen-sharing, UCaaS (unified communications as a service) is a technology that empowers employees to be more productive and responsive; especially when they can’t be in the office. The technologies of today are rapidly evolving; so when having the latest and greatest technology isn’t attainable, keeping current with tools and technology that best meet your needs is important. Cloud solutions make that easier by encouraging businesses to stay on top of updates and necessary upgrades in order to take advantage of the features and capabilities needed to improve operating efficiency.
Making the Move to Cloud – On Your Terms
Although you don’t have to deal with physical space for servers and hefty capital equipment costs, there are still a number of considerations to be made to implement a cloud-based infrastructure. Cloud operations make budgeting easier, and the ability to mix and match features that are important to your operations means you will have greater flexibility and room for future growth.
Along with flexibility, the reality is there are several decisions that need to be made in order to maximize the benefits of your cloud-based solution. Today’s UCaaS structure sometimes leaves the customer with questions regarding how to implement their cloud system, what features they really need, and how the migration will be carried out. Leveraging the guidance of a valued partner who has the expertise means you can migrate at a pace that is comfortable for you, and they can help select the features and tools that are most important to your team.
The CloudStart Services Advantage
At CNP, we developed our CloudStart program based on our experience with clients who had expressed an interest in migrating to a UCaaS platform. The main idea behind CloudStart is that you don’t have to go it alone. Our team is with you from the start to educate, support, train and troubleshoot where needed. We understand best practices, we’ve seen the struggles, and we have an understanding of what it takes to make a change like this in your business. Most cloud providers depend largely on the customer to guide them on how their system should function, and expect them to take the lead on implementation. With CNP’s CloudStart, we work together as a team to focus on the specializations of your business, your unique requirements and the implementation process.
After all the planning and preparation, we will assemble an implementation strategy. We work to ensure smooth deployment by being with you every step of the way:
- The first day of live operation is the most critical; our project team will be by your side to make sure everything goes smoothly.
- On-site or virtual training is delivered to ensure users are comfortable with the system and can get up and running right away.
- A post-implementation review is conducted almost immediately to make sure there are no issues, and the system is operating as expected.
We are here for you from the start – and continue to support you long after implementation. Learn more about our process in this CloudStart brochure, then contact our team to schedule a discovery call.