Insights From CNP

CNP Technologies Celebrates Eleventh Consecutive Year of Shoretel Excellence


"We are again pleased to be recognized as one of ShoreTel's Circle of Excellence Partners. CNP has the distinction of being the only ShoreTel Reseller in the world who has been in the Circle of Excellence every year since its inception in 2003," said John Garrett, Executive Director for CNP. "The credit for CNP's success in this achievement goes to our sales and services teams who are completely focused on and committed to the ShoreTel product and to delivering excellent services and support."

CNP's dedicated ShoreTel Engineers have the training, certifications and experience to deliver ShoreTel's "brilliantly simple" unified communications solutions. This also includes expertise in ShoreTel Mobility, Enterprise Contact Center, networking, training and support. CNP's longtime relationship with ShoreTel provides customers with unified communications solutions that are easy to use and administer while rated as having the lowest total cost of ownership among the major UC vendors.

"What a fantastic achievement the CNP team has accomplished in distinguishing themselves in our Circle of Excellence for so many consecutive years! CNP has continually demonstrated excellence in sales, support, and marketing," said Carver Matheidas, Director of Partner Business Management- East Division for ShoreTel. "Thank you for all that the CNP team has done, and continues to do, to achieve our mutual success.  We look forward to even greater success moving forward!"

"With over 800 partners, achieving this award becomes more difficult every year. The Circle of Excellence is a goal for CNP every year and reflects the terrific service our sales and technical teams continue to provide our customers and prospects on a daily basis," said Wesley Clark, Executive Director of CNP Technologies. "ShoreTel continues to enhance its offerings and deliver increased value to customers and prospects."

"The fact is that the CNP team has run the table on "Top" partner awards since our first conference... regardless of what we called it [ShoreTel Inner Circle or ShoreTel Circle of Excellence]," said Sam Koury, Regional Sales VP for ShoreTel. "CNP is the ONLY partner to achieve this and we appreciate your commitment and partnership!"

ShoreTel's reseller community has many great achievers of high levels of customer satisfaction but only the top tier of ShoreTel partners, less than one-half of one percent of all partners, receive this prestigious recognition. ShoreTel's focus on customer satisfaction is a core value and the company uses Net Promoter Score (NPS), a globally recognized customer satisfaction scoring system. NPS is a stringent measure of satisfaction that asks the customer not just how satisfied they are but how likely they would be to recommend the reseller to a friend or colleague.

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