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Developing an Effective In-House Technology Training Program

CNP Technologies

Being technology-literate is practically a requirement in many of today’s fields. As a result, companies are exploring different ways to educate their employees about the technologies that they need in their lines of work. Whether you’re installing new telephone systems, onboarding new employees, or updating your company on new security solutions and policies, an in-house technology training program may be the right choice. But how do you begin?

Make it specific


One of the best reasons to bring technology training in-house is the ability to ensure relevance to the company’s operations. Rather than the generalization required by outside trainers to maximize the program’s use for different companies, an in-house program can instead use real-world examples that employees will actually see on the job. By leveraging cases in which the technology was used towards business goals, not only can trainees learn how to use it, but also how it can be used.

Tailor training to your employees

Everyone learns differently, and part of developing an effective training program is planning for the learning styles of your employees. For example, you may find that in your case, lecture-style instruction to large groups is the most cost effective option, but the training won’t achieve the desired result if the trainees learn better with hands-on practice or individual online training. Unlike outside training programs, you have the benefit of knowing the people receiving the training, so use that to your advantage during the design process.

Choose the right trainers

Another benefit of developing an in-house technology training program is being able to choose who is doing the training. But be wary -- the person who knows the technology best may not be the best choice. In fact, in some cases it’s better to err on the side of good communication skills rather than expertise. It may be easier for an expert to develop a curriculum and teach a single trainer than for them to attempt to train a group of people who may not have any knowledge of or experience with the technology. If you employ outside expertise, having them train one or two qualified people is also more cost effective while still delivering high-quality instruction and comprehensive knowledge.

Continuously update materials

Learning never really stops, and as a result, training needs to keep up. Keeping materials updated and accessible, even after training is complete, ensures that everyone within the company stays on the same page. It’s entirely possible that something got overlooked or glossed over in training that needs to be expanded upon with additional training. Preparing for this possibility with a commitment to updating training materials and information ensures that your employees know everything they need to know.

Developing an in-house technology training program can create great new opportunities for your employees and your company, but you should take care with its construction. Without all the information, your company won’t be able to take advantage of any new technologies or security solutions, but with a great training program, you’ll be set up to tackle any challenges that come at you.


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