Insights From CNP

The Mitel Advantage

The landscape of today’s work environment is so different from just a few years ago, with more and more employees working remotely, using their own devices (depending on an organization’s BYOD policies) and communicating more commonly via text or chat as opposed to email.  With all these new communication vehicles, it only stands to reason that we now have increased opportunities to work smarter, rather than harder, throughout our workday. 

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Developing a Strategy for Threat Detection

Our partner, Sophos, recently launched a tool they call Intercept X.  Intercept X creates a complete threat picture - - with a set of comprehensive data that enables you to respond in an effective, timely way based on given alerts.  It helps users make sense of their data, and with this visibility it makes future threat prevention simpler.

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Cloud Managed IT for Modern Organizations

Today’s networks are massive, with the need to extend more information to more locations within an organization every day.  The technology of these networks is intricate as well, with the Internet expanding capabilities that require even more resource to make it reliable, and security to keep it safe.

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Mobile-First Flexibility: The Mitel MiVoice 6900

There’s a lot to like about the Mitel MiVoice 6900 IP phone series.  If you operate like many of us do, you’re more mobile in your day-to-day operations. Not only is it an IP phone which offers a number of features and benefits all on its own, but having the flexibility to integrate both the desk phone and the mobile phone gives communications with customers and colleagues a boost -- without skipping a beat.

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5 Metrics Every Call Center Manager Should Know

Regardless of the size of your organization, gathering call center data is critical to the success of your business.  Call center managers often struggle to get the data out of their system because it’s either too time consuming to gather or they’re not really sure how to extract it. 

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